Guest Experience Host เจ้าหน้าที่บริการลูกค้า

ลักษณะงาน

Madame Tussauds Bangkok / SEA LIFE Bangkok Ocean World
General
• Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail
• Ensure the delivery of excellent customer services at all times
• Provide assistance to guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc
• Responsible for end of day cashing up tills under supervision of Assistant Manager - Guest Experience / Operations Manager in all respective areas such as box office, photography selling counters, retail and souvenir shop
Admission
• Thorough understanding of all ticket types and actively promote admission
• Enthusiastically raises guests awareness of current promotions Photography
• To encourage guests to have their photograph taken in all photography points in a charming and persuasive manner.
• To take a well composed, focused and saleable photograph within a fast moving environment
• To develop photographs by using the digital imaging equipment
• To actively sell photographs to guests to meet budgeted level
Retail and Souvenir Shop
• Highlighting benefits of products to guests in order to increase sales
• Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
• Provide assistances for stock taking as and when necessary
• Keep display shelves and all visible areas clean, tidy and easily accessible at all times
Special skills for SEA LIFE
Interpretive function:
• To be a guide in aquarium to suggest product of company i.e. fish, aquatic exhibition etc.
• To take care Education group and service customer at all activity area

Qualifications
• Male/Female, Thai nationality, age between 22 - 26 years old
• Bachelor's degree in any field
• Good command of spoken Thai and English
• Able to work on shift schedule
• Good personality, service-oriented mind
• Good attitude and good team work
• New graduates are welcome.