F&B Supervisor

ลักษณะงาน

Qualifications
- Female or Male, age 25-30 years old.
- Minimum 3 years experience in Restaurant & Banquet
- Minimum 1 year experience as supervisor or team leader
- Minimum 1 year experience as department or team trainer
- More experience in restaurant will be an advantage
- Good command in English
- Able to train staff on the service standard and service sequences
- Up selling skill
- Able to work under shift rotation
- Able to work over time sometimes
- Strong leadership & Good team player

Responsibilities:
-Convey a sense of urgency that events are executed in a timely manner.

-Take initiative and act professionally to ensure tasks are completed.

-Exhibit and encourage high performance standards for self and others

-Able to develop and maintain excellent credibility with coworkers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behavior.

-Effectively identify & anticipate guest needs & handle challenging situations with guests

-Positively influence coworkers to accept & execute changes immediately and effectively.

-Regularly keep manager up-to-date on relevant activities

-Maintain a high level of output and quality.

-Take action to ensure overall success of department.

-Maintain an organized system to ensure that processes are getting completed on time

-Inspect function floors before, during and after functions to ensure all standards are followed

-Train B&F Talents in the department on relevant skills needed for the operation

-Maintain equipment and stock par level. Purchase equipment when required, with management authorization.

-To follow the procedures, policies and techniques of service.

-To have full understanding of the menu preparations to ensure good salesmanship.

-To be courteous and friendly to guests and colleagues.

-To present menu to guests and take beverage and food order if necessary.

-To recommend menu items and beverage if necessary.

-To understand the coordination between the kitchen and the restaurant.

-To assist guests with chairs when arriving and leaving.

-To clear soiled items to the washing area.

-To reset table as soon as guests leave.

-To replenish clean items to their respective areas.

-To remove soiled linen and place them in appropriate area.

-Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related - Brand- and Starwood Policies.

-To promote the hotels- loyalty programs

-To drive and achieve business goals set for the department and take personal responsibility

-To take personal responsibility for the hotel assets and costs, understanding that all items have a value

-Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates. We NEVER say - No- to any guest without providing an appropriate alternative at all times!

-Understand the responsibilities of the other stations and departments (kitchen, stewards, bar, hostess) and co-operate with them. Remember, you are part of a team, so take pride in your team- s performance.

-To have understanding of the basic function setup styles be able to set them up independently

-To attend daily briefings and follow the given directions

-To complete all side duties assigned by the Assistant Manager and Manager.