• Responsible for all customer service activities as assigned accounts under our quality policy
• Ensure customer is being served with highest satisfaction
• Attend assigned customer inquiries and response in a timely manner with accurate information
• Co-ordinate with airline and / or customer to ensure space booking and smooth of delivery to destination as customer requirement.
• Co-ordinate with sales team of airline pricing team to obtain ad hoc or spot quotation
• Co-ordinate with other departments eg, custom clearance , transport or subcontractors to arrange delivery
• Handle customer complaint, Incidents and irregularities
• Arrange for additional service upon customer request
• Provide customer service report to manager
• Contribute new ideas for improvement periodically
Qualifications:
• Age 22-28 years old, Male or Female
• Experience in related field is advantaged
• Thai nationality
• Bachelor degree in any field
• Language skill : Good command both in English and Thai
• Computer literate MS office.
• Service minded, good communication both Thai and English and interpersonal skill
• Work under pressure within time frame of each unit concern.
