หัวหน้าศูนย์บริการ

ลักษณะงาน

Mission:
In compliance with legal and fiscal internal control requirement and as the hierarchical manager of an customer service representative team, he/she leads and steer the customer service operation for sales office under her/his responsibility. Main Activities:
1. Plan and manage people Manage and develop people and skill (annual review, objective, compensation, ...) Organize the team (task allocation and skill management) in order to secure an on-going customer relationship Qualify people for positions Measure people's performance and ensure their development by defining the training need.
2. Manage and quarantee sales office operation Participate in the organization of the sales office to achieve a match between customer expectation and Product Line and Zone Strategies Ensure achievement of the objective set by the customer service manager (Performance, cost, Sales target, quality of service, activity reporting indicator, and dashboard follow-up) Implement action for which he/she is responsible within the scope of platform action plan. Assure the substitution on the other sales office when needed
3. Implement operation related to sales office activites Ensure link with marketing, sales, supply chain, support and logistics team by formalizing relationships and making sure they are handled correctly Ensure the effectiveness and efficiency of sales office operations
4. Control risks In order to take into consideration legal and fiscal requirement is operation modes, let inform the Customer Service Manager in case of drift. Ensure the respect of order management operation instructions Ensure the implementation of corrective action plans in his/her team Participate to the entity's business continuity management approach
5. Promote cutommer service advisor commercial activity In link with business managers, partcipate in the set-up of commercial actions dedicated to customer service Implement customer service commercial action, drawn up with sales teams. Contribute to achievement and follow-up of commercial objective dedicated to customer service.

Qualification
- Graduated Bachelor’s or Master’s in the related field
- Experience 3 years in the field of Customer Service / Call Center and related fields
- Special Knowledge or Talent : Have Commercial Backgound. Understand Commercialterms and conditions
- Preferable Skills :People Management Skilll
- Expected EnglishProficiency Level : Autonomous
- Disabilityperson can’t join the position because This position have to use multi skillability